Distance Sales Agreement
DISTANCE SALES CONTRACT
Valid for purchases made via www.anivawear.com .
This Distance Selling Agreement (“Agreement”) has been prepared in accordance with the provisions of the Consumer Protection Law No. 6502 dated 07.11.2013 and the Distance Contracts Regulation published in the Official Gazette No. 29188 dated 27.11.2014.
ARTICLE 1 – PARTIES
SALES PERSON
Title: Aniva Clothing Marketing Import Export Industry and Trade Limited Company
Web: www.anivawear.com
Email: info@anivawear.com
Address: Güzelyurt mah. 5793 street. Koşar towers site Hüma no:1A/12 Yunusemre/Manisa
BUYER
Name and Surname: [Entered by the customer]
Address: [Entered by the customer]
Phone: [Entered by the customer]
Email: [Entered by the customer]
ARTICLE 2 – SUBJECT
The subject of this Agreement is to determine the rights and obligations of the parties regarding the sale and delivery of the product/products ordered by the BUYER through www.anivawear.com .
ARTICLE 3 – PRODUCT INFORMATION
- Product(s): [Entered by the system during ordering]
- Price(s): Included VAT
- Shipping Fee: Determined according to the basket amount.
- Payment Method: Cash / Credit Card / Installment options
- Delivery: Delivery by cargo to the address specified by the buyer.
ARTICLE 4 – GENERAL PROVISIONS
4.1. The BUYER accepts that he/she has created the order and is under payment obligation by reading and approving the product information and price.
4.2. The SELLER undertakes to ship the order within 30 days at the latest. In case of force majeure or stock status, this period will be notified to the BUYER.
4.3. If payment is not made by the BUYER or is cancelled by the bank, the SELLER is released from its obligation to deliver the product.
4.4. The BUYER is responsible for any damages resulting from unauthorized use of the credit card by third parties.
4.5. The responsibility arising from the refusal of the person/organization to deliver the product belongs to the BUYER.
4.6. If the ordered product is not available in stock, the SELLER may offer an equivalent product or refund the price.
4.7. If the BUYER cancels the order, the SELLER will refund the collected amount within 10 days. For payments made by card, this period may vary depending on the bank's processing time.
ARTICLE 5 – RIGHT OF WITHDRAWAL
5.1. The BUYER may exercise his right of withdrawal without giving any reason within 14 days from the delivery of the product.
5.2. To exercise the right of withdrawal, a written application must be made to info@anivawear.com and the product must be returned undamaged, unused and in its original condition.
5.3. The product must be returned within 10 days after the withdrawal notice is received.
5.4. In cases where the right of withdrawal is valid, the SELLER refunds the payment amount to the BUYER within 14 days.
5.5. The right of withdrawal does not apply to underwear products, products that are custom-made or are understood to be used.
ARTICLE 6 – PRODUCTS OUTSIDE THE SCOPE OF THE RIGHT OF WITHDRAWAL
- Custom designed or customized products
- Items that cannot be returned for hygiene reasons (e.g. underwear)
- Products with removed labels and damaged packaging
- Products detected to be used
ARTICLE 7 – PROTECTION OF PERSONAL DATA
Personal data shared by the BUYER is collected, processed and transferred, when necessary, within the scope of legal obligations, in accordance with KVKK No. 6698 for the purpose of processing and delivering the order.
Aniva is obligated to ensure the security of personal data. BUYER can access details on the Privacy Policy page.
ARTICLE 8 – IN CASE OF DISPUTE
Consumer complaints can be made to consumer arbitration committees or consumer courts within the monetary limits determined by the Ministry of Customs and Trade.